Senior Customer Success Manager

San Francisco

About this role


  • Has ownership of the day-to-day relationship with a portfolio of enterprise customers
  • Maintains an excellent retention rate and drives adoption of Leanplum across accounts
  • Onboards new customers by guiding them through the kickoff process and ensuring proper implementation
  • Develops a strong understanding of the customer’s business and use cases
  • Provides consultation on the use of Leanplum based on client’s specific use cases
  • Develops a network of champions within each account through education, coaching and troubleshooting.
  • Enlightens customers with learnings captured from their own data and experiments
  • Conducts regular on-site and/or remote business reviews to recap usage and to further engage the client
  • Handles urgent customer concerns and escalates internally when necessary
  • Has intimate knowledge on the client’s current use of Leanplum and educates them on new features they are not using to possibly uncover new business opportunities

Qualifications

  • Excellent interpersonal skills
  • Strong communicator in both presenting and writing
  • Highly consultative with savvy business acumen
  • Persistence to build relationships where none exists
  • Ability to multi-task and prioritize
  • Strong technical aptitude and ability to learn
  • 4+ years experience in Account Management or Customer Success
  • Experience in Mobile or SaaS a plus
  • 4 yr degree or higher (CS or Business a plus)

Benefits

  • Competitive Salaries
  • Health, vision, and dental insurance
  • Unlimited vacation
  • Peer bonuses
  • Delicious and healthy lunches and dinners
  • TGIF happy hours
  • Ping pong, darts, and foosball
  • Puppies galore