Customer Success Manager

San Francisco

About The Role

Leanplum is looking for a talented, team player with great initiative, to fill a key role on its Customer Success Team. The ideal Customer Success Manager (CSM) will play a key role in building our relationships with a portfolio of enterprise customers. They will also onboard new customers by guiding them through the kickoff process and ensuring proper implementation. As a CSM they will have a strong understanding of the customer’s business and use cases, so that they can provide consultation on the uses of Leanplum based on client’s specific use cases. Not only that, but they will also need to develops a network of champions within each account through education, coaching and troubleshooting. A successful candidate will be a self-starter, with high energy, have a team player mentality, and is willing to take coaching advice and apply it immediately.


About You


 
  • Excellent interpersonal skills
  • Strong communicator in both presenting and writing
  • Highly consultative with savvy business acumen
  • Persistence to build relationships where none exists
  • Ability to multi-task and prioritize
  • Strong technical aptitude and ability to learn
  • 2+ years experience in Account Management or Customer Success
  • Experience in Mobile or SaaS a plus
  • 4 yr degree or higher (CS or Business a plus)

Day-to-day, your role includes

  • The Customer Success Manager has ownership of the day-to-day relationship with a portfolio of enterprise customers
  • Maintains an excellent retention rate and drives adoption of Leanplum across accounts
  • Onboard new customers by guiding them through the kickoff process and ensuring proper implementation
  • Develops a strong understanding of the customer’s business and use cases
  • Provides consultation on the use of Leanplum based on client’s specific use cases
  • Develops a network of champions within each account through education, coaching and troubleshooting.
  • Enlightens customers with learnings captured from their own data and experiments
  • Conducts regular on-site and/or remote business reviews to recap usage and to further engage the client
  • Handles urgent customer concerns and escalates internally when necessary
  • Has intimate knowledge on the client’s current use of Leanplum and educates them on new features they are not using to possibly uncover new business opportunities

Benefits

  • Competitive Salaries
  • Health, vision, and dental insurance
  • Flexible vacation
  • Peer bonuses
  • Delicious and healthy lunches and dinners
  • TGIF happy hours
  • Ping pong, darts, and foosball
  • Puppies galore

Ready to join Leanplum?

Customer Success
Sofia, Bulgaria

Email Deliverability Specialist

Customer Success - Sofia, Bulgaria

Operations
Sofia, Bulgaria

Revenue Collection Specialist

Operations - Sofia, Bulgaria

Engineering
San Francisco

Senior Software Engineer - Full Stack

Engineering - San Francisco