Customer Success Manager


Key Duties and Responsibilities

  • Has ownership of the day-to-day relationship with a portfolio of enterprise customers
  • Maintains an excellent retention rate and drives adoption of Leanplum across accounts
  • Onboards new customers by guiding them through the kickoff process and ensuring proper implementation
  • Develops a strong understanding of the customer’s business and use cases
  • Provides consultation on the use of Leanplum based on client’s specific use cases
  • Develops a network of champions within each account through education, coaching and troubleshooting.
  • Enlightens customers with learnings captured from their own data and experiments
  • Conducts regular on-site and/or remote business reviews to recap usage and to further engage the client
  • Handles urgent customer concerns and escalates internally when necessary

Skills and Experience Required

  • Excellent interpersonal skills
  • Strong communicator in both presenting and writing
  • Highly consultative with savvy business acumen
  • Persistence to build relationships where none exists
  • Ability to multi-task and prioritize
  • Strong technical aptitude and ability to learn
  • Significant experience in Account Management or Customer Success
  • Experience in Mobile or SaaS a plus
  • Bachelor's  degree or higher in business administration or marketing
  • Fluent in German 

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