Sales/Customer Success Efficiency – Improve efficiency for the sales and customer success organization by helping to establish processes, policies, change management protocol, business requirements, and data governance to ensure effective and scalable sales processes. Execute identified sales efficiency initiatives and cross-functional projects. Extensive experience with Salesforce.com and a customer service mindset.
Analytics & Enablement: Assist in identifying, planning and executing projects, processes and tools that drive revenue and enable sales, customer success and marketing productivity. Implement tracking of revenue related KPIs and analytics. Maintain functional requirements for sales, customer success and business intelligence tools and systems.
Compensation Administration – Contribute to and manage variable sales and customer success compensation plans across channels. Partner with Finance to drive accuracy and efficiency in payouts and compensation administration.
Sales Planning, Pipeline Management & Forecasting – Proactively provide analysis, forecasts and reporting to enable Revenue and Operations leadership to manage effectively. Support ongoing territory management.
Data Integrity: Execute projects and QA processes that ensure data cleanliness. Establish data governance rules to ensure integrity.
At least 3 years of experience in sales operations, business operations, finance or other strategic role at a fast-growing startup.
Very strong Excel skills. Adept at integrating disparate information, building models, developing comprehensive charts, strong aptitude for finding critical data trends.
Experience enabling revenue teams in a high-growth environment.
Hands-on experience with Salesforce.com and sales productivity platforms. Exposure to Xactly.
Track record of identifying business data needs, performing detailed and insightful analysis and developing reports that meet these needs and drive business results.
Must be able to work well in a team environment with high EQ and interpersonal skills
Must be comfortable with changing requirements and priorities and working in a fast-paced environment.
Excellent verbal and written communication skills; ability to communicate effectively with different levels of management.